1. Commitment
Creations is committed to providing people with disabilities meaningful and equitable access to the public Site, membership inquiry and Contact forms, Prism Private Member Access, travel information, itineraries, documents, communications, and support. Accessibility is part of the service experience and is considered in design, content, development, review, and assistance.
2. Accessibility standard
Creations’ current accessibility target is the Web Content Accessibility Guidelines, WCAG 2.2 Level AA. Accessibility is an ongoing process because content, devices, browsers, assistive technologies, suppliers, and services change. This target describes the standard Creations works toward and is not a claim of certification or perfect conformance.
3. Features implemented
Implemented features include semantic page regions, keyboard-operable navigation and controls, visible focus indicators, skip links on these policy pages, logical headings, descriptive text alternatives, reduced-motion rules, labeled forms, accessible validation messages, responsive zoom and reflow, reviewed color contrast, accessible status messages, and controls with meaningful names. Creations continues to test and improve these features.
4. Video and motion
Public hero video is silent and muted, does not communicate essential information, and does not rely on motion alone to convey meaning. The Site respects reduced-motion preferences by suppressing nonessential video or movement. Captions or an equivalent are provided when future media contains meaningful spoken or other audio. A pause control is provided when required for meaningful or independently moving content.
5. Forms and member features
Creations designs Request an Invitation, Contact, Member Login, invitation acceptance, traveler profiles, trip information, approvals, messages, privacy requests, and accessibility feedback for keyboard use, clear labels, understandable instructions, and accessible errors or status messages. Restricted member features also require secure authentication and authorization. If a feature is difficult to use, Creations will work to provide an alternate method where reasonably available.
6. Third-party content
Some travel-supplier systems, booking documents, maps, payment interfaces, or linked sites are operated by third parties and may have different accessibility characteristics. Creations does not use that fact as a blanket disclaimer. When a third-party barrier affects access to a service Creations provides, Creations will work with the person and supplier and offer an alternate way to access Creations’ own service when reasonably possible.
7. Travel accommodation requests
Clients may contact Creations about mobility, vision, hearing, communication, dietary, medical, cognitive, or other travel-related accessibility needs. Creations will limit the information requested to what is reasonably necessary, coordinate appropriate requests with suppliers, and communicate available options. Supplier-controlled accommodations, equipment, rooms, vehicles, or services may require separate confirmation and should be requested as early as practical.
8. Accessibility assistance
Use the accessible feedback form on this page to report a barrier, request information in an alternate format, or ask for help using a Creations digital service. The general Contact route at /contact is also available when another method is preferred. The form does not require more disability information than reasonably necessary, and users should not include sensitive medical records, passport data, payment details, or travel-security information.
9. Reporting a problem
A report may identify the page or feature, the task being attempted, what happened, and the requested alternative. Device, browser, and assistive-technology details are optional but can help reproduce the issue. A preferred response method may be provided, or feedback may be submitted without requesting a reply. Only fields needed to understand and route the report are required.
10. Response process
Creations will acknowledge accessibility feedback through the available workflow, review the reported issue, provide an alternate method where reasonably available, work toward appropriate remediation, and communicate through the requested method when practical. The nature and timing of remediation depend on severity, technical complexity, supplier involvement, and the availability of a safe alternative.
11. Testing and review
Review methods used for the public experience include automated accessibility scanning, keyboard testing, desktop and mobile browser testing, zoom and reflow testing, contrast review, reduced-motion review, form-validation testing, semantic-structure checks, and console or hydration-error review. Compatibility with screen readers is supported through semantic HTML and accessible naming, but no claim is made here that every page has completed a comprehensive manual screen-reader audit. This statement was last reviewed August 7, 2026.
12. Known limitations
Accessibility can vary in third-party travel content and documents, and an issue may arise as the Site or browser environment changes. Creations does not publish internal engineering tickets on this page. If a material barrier is encountered, report it through the accessibility feedback process so Creations can investigate, offer an alternate method when reasonably possible, and prioritize remediation.
13. Contact
Submit accessibility feedback using the form below or visit /contact for the general Creations contact method. The same channels may be used to request an alternate format or communication method. For privacy-related requests concerning accessibility or health information, use /privacy/choices. Do not send detailed medical documents or other highly sensitive travel information through a public form.